Customer Service Staffing

In addition to providing temporary and direct hire personnel, ACT•1 has expertise in managing the unique requirements of call centers. Our Web-based recruiting methods allow ACT•1 to quickly locate, recruit, and train large pools of qualified candidates to accommodate any of our clients' anticipated - or unexpected - Call Center Staffing needs. ACT•1 also has the flexibility to adjust our programs to the seasonal staffing needs of call centers, seamlessly merging our programs with those already in place.

Interactive Training Programs for Successful Call Center and Customer Service Representatives

ACT•1's trains its call center candidates in training sessions with the following features:

• State-of-the-Art
• Interactive
• CD-ROM-Based Multimedia
• One- to Six-Hour Programs
• Realistic Practice Simulations

ACT•1's Call Center Training Program is an interactive, CD-ROM-based, state-of-the-art, multimedia training program for call center and customer service employees. This program provides realistic practice sessions that expose applicants to the type and tone of the work involved.

Call center and service representative candidates learn through the following lesson plan:

• "The Art of Customer Service"
• "Ask for the Business and Get It"
• "Promises That Pay"
• "Effective Leadership"

ACT•1's one- to six-hour training course helps improve performance, develop trust, encourage teamwork, and build confidence by touching on communication styles, listening techniques, and questioning techniques. Simulating a live call environment through three interactive case studies, this training reduces call center turnover rates because candidates unsuited to the work conditions are identified before being placed on assignment. ACT•1's training can be used as a tool for novice customer service representatives, or to help experienced employees exceed company standards.

Trained Candidates Save You Time

Why waste important time teaching your candidates the basics? By training your call center and service representative candidates before you interview, ACT•1 saves you time and money.