Angard Staffing Solutions
Royal Mail received 110, 000 applications for 18, 000 temporary roles this Christmas. Photograph: Chris Ratcliffe/Rex Features
Unemployed people who thought they had secured precious paid employment as temporary postal workers in the runup to Christmas have been turned away from sorting offices due to administrative failures by Royal Mail's in-house staffing agency, the Guardian can reveal.
The Guardian has received around 100 complaints from candidates for Royal Mail Christmas jobs in many parts of the country who are angry about how their applications have been processed and who claim information relating to starting dates and times has been poorly relayed to them.
The criticism is mostly directed at Angard Staffing Solutions, an in-house employment agency owned by Royal Mail and part-managed by Reed Specialist Recruitment, which was set up earlier this year to handle the postal service's temporary workforce requirements.
Many applicants claimed they had been kept in the dark about the status of their applications, and had experienced difficulties getting through to Angard to gain any information. Royal Mail admitted that in some areas, Angard had struggled to cope with "exceptionally large" numbers of applications. "We apologise to anyone who found it difficult to contact us, " a spokesman said.
Royal Mail pointed out it had received 110, 000 applications for 18, 000 temporary roles this Christmas. A spokesman said: "We are, of course, very sorry if anyone feels the recruitment process has not met the high standards Royal Mail always seek to achieve. We are very confident that would be the view of a very small minority. If anyone feels they have not been treated fairly, we would welcome hearing from them."
One complaint – typical of many received – involved a worker arriving at a Birmingham sorting office for his first shift at the appointed time, only to be turned away because he was not on the "signing-in" list.
"There were about 35-40 of us in the same situation, " he claims. "I was told to contact Angard. I was unsuccessful in getting through on the telephone on various numbers so sent an email, which was never replied to. The official 0845 contact number played a recorded message stating that due to the volume of calls, it had been disabled."
Some of those contacting the Guardian reported that their security photo ID, which is now essential to gain access to sorting offices, was not ready by the time they were due to start work. One worker describes an incident at the Swindon sorting office: "I reported to the depot at 2pm along with around 60 other people, and the process of issuing ID badges began. At the end of this process at least half of those present had not received badges and we were told it was believed the remainder had been sent to the wrong depot.
"We were sent to work in another building pending the arrival of our badges – needless to say they never arrived. At the end of the shift, those of us without badges (the majority I would say) were laid off and given a number for Angard to query about the status of our security clearance – this was answered by a recorded message saying that it was impossible to take calls due to volume."
Royal Mail's spokesman admitted that there had been difficulties "in a small number of cases" but that the company was "very confident the reports outlined affected a minority of people and were very exceptional".
"Nonetheless … we apologise to any individuals concerned, " he said.
Others complain of being given less than 24 hours' notice of start dates and times, and having dates and locations switched at short notice. "I got a call at 11am telling me to report for work at 6am the following morning, " said one applicant. "I was happy I'd got the job, but then the caller told me the location had changed from Coventry to Nuneaton."
Royal Mail's spokesman said: "In the huge majority of cases, new joiners were given at least a week's notice before they were due to begin work, and in many cases it was several weeks. However, a small number of the people who had accepted an offer of a job did not turn up. It meant we had to fill some vacancies very quickly. The offers we made, however, did make it clear to people that we may have to make changes at short notice. This was because of operational requirements – for example, if there were unexpected increases in mail volumes."
Some workers who have been taken on for the Christmas season by Royal Mail claim they have experienced delays with payment of wages.
A temporary worker at the Southampton depot told the Guardian he had contacted Angard with an inquiry about wages and was told the agency did not possess his bank details, despite having provided them to Angard on paper at the registration stage. He was asked to resupply his details over the phone. Royal Mail said its initial investigations suggested this was "not true", but said it would look into the claims more closely.
Dave Ward, deputy general secretary of the Communication Workers Union, which represents permanent postal workers, said it had also received similar complaints and urged agency workers at Royal Mail to join the union so it could help protect their pay and conditions.
"This is the first year that agency workers have been brought in using the Angard agency and we've heard a few cases and complaints which are worrying, " Ward said. "Some of the worse ones involve people being told they've got a job and then turned away when they show up to start their shift. If people then lose out on benefit payments because they should be earning a salary, that will have a major impact on them and their families in the runup to Christmas.
"With unemployment so high, the volume of applicants this year has been huge, but if you're dealing with people's employment you should do everything possible to treat them fairly. Agency workers are often vulnerable, so raising their hopes of earning Christmas money and crushing them by turning them away is awful."how many solution of linear equation? how many design slots acnh? when manager is not supportive? how many solution are there for equation log4 x 1? what are the main design styles? how much startup capital do i need? whose immune system is stronger? what entrepreneur mean? who medical equipment? who tech transfer? startup cost? who solution definition? when tech mahindra started? which business should i start? where to equip trinkets rdr2? who project kenyatta university? from where to start teaching english? where teachers work? where to equip horse armor botw? what is the difference between a roadmap and a timeline? why system variables are not editable? what is distance management? where to launch kayak weeki wachee? where to print business cards? when design menu is open? which business is an example of a multinational corporation? which project runway designers are successful? where to sell technology? where to find system configuration? from where to start business? why manufacturing is important? roadmap when do shops open? where does it come from solution? how product managers work with designers? how workers comp works in california? where device manager windows 10? where project youngin from? who company owns most funeral homes? which workers are striking? why technological analysis is important? who project in india? where to file workers comp claim? how teaching should take place? when london snow falls? whom would? from where dowry system started? who product specification? why system of a down? how system restore? what device on a resuscitation bag mask? how many product managers do you need? how much london eye? which development is best? which startup disk to choose? for support on mdm whom to connect? how much solution to put in contact case? from where dowry system started? where is solutions store? how start up? where company number? from where science came? where is solution explorer? how to introduce a founder? where to buy solutions? who devised the periodic table of elements? how much system 7 toto? how product management works with ux? which technological advancement was most useful? why product roadmap? who teaches luffy haki? how much system storage is normal on mac? where is development of personality? where lauren london from? why solution is a homogeneous mixture? who design nursing care protocols? where design thinking is used? where to manage amazon subscriptions? who management of pph? whose business is best? how solution of problem? where to buy road map? why product management? when tech companies lie to us? where to launch model rockets? where technology comes from? how much company stock in 401k? what development helped facilitate urbanization? why entrepreneurs fail? garnier products? which system engages in mass activation? where does engineers work? startup who is rebecca stroud? what is roadmap in project? how much london congestion charge? who company owns tgif restaurant? which teaching strategies can be used by teachers? how many startup companies fail? engineering where to start? how teaching happens book? where entrepreneurship started? how much solution to put in vax carpet cleaner? where to sell technology? when teaching systems and routines to a group? whose forest ncert solutions? who safety solutions? why teaching is important? where to buy solutions 4 products? where does technology comes from? what science is taught in 7th grade? how many manufacturing companies in the uk? when tech mahindra send offer letter? who regulates whom? when entrepreneurship started? which technology simulates higher order thinking? which startup is best in india? how long tech school air force? entrepreneur who founded jetblue crossword? why workers go on strike? how many technologies are there? why business matters to god? when design menu is open? which project management software is best? where to equip ashes of war? how many project management processes are there? why startups fail? how product managers prioritize features? how london looks like? how often to service well? whose business is safeguarding? who management of dehydration? which development led to the other three? where to manage storage on mac? how long system restore windows 10? when project runway 2022? startup netflix? whose forest ncert solutions? where to equip skydive emotes? what design style am i? which entrepreneur and real estate promoter? when manager says thanks? whose science whose knowledge pdf? where to study engineering in south africa? how to meet startup founders? how many startup unicorn in india? where is texas tech from? whose business is safety? how many management colleges in india? where is solutions store? who designs products? what manager has the most ejections? how development is measured? how much company worth? where to recycle technology? where from vivo company? why system ui stopped working? how many system of a down albums are there? wh technologies? where does engineers work? how often to maintain muscle? whose education system is the best? how development relates to how you learn? how much solution for bissell carpet cleaner? where to business listing? why science is important? from where was solar system originated? where to sell technology? why design matters? which teaching strategies can be used by teachers? who makes dr equipment? how much business class emirates? which technology uses a tunneling protocol? how many system apps should i have? how far phone from eyes? how many device can you have on netflix? who development goals? where's device manager? how start up funding works? how much technology should a child use? why project planning is important? how often growth spurts? how much products use palm oil? when up start? who development goals? when technology started? how many solutions does this system have? where to project singing voice? how creative solutions? who owns positive solutions? how many device disney plus? when manufacturing date? startup where is izzy's mom? how equipment should be cleaned and stored? what start up chemicals for pool? how many project management methodologies are there? where's the london bridge in arizona? which technological advancement from classical greece? entrepreneur where will i be in 10 years? care where solutions? where to design business cards? where does an entrepreneur work? where to solve math equations?
Share this Post
Nursing Australia Staffing Solutions
About us Established in 1986, Nursing Australia - Australia s Leading Nursing Agency is a national leader in providing staffing…Read More
Quanta Staffing Solutions
Quanta is an international leader in staffing & executive recruitment services. Our specialty is locating exceptional…Read More